co33 Privacy Policy

co33 ("we", "us", or "the platform") operates a safe and trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from you while you use our website co33.cam, why we collect it, and how that information is stored and kept secure.

By creating an account, logging in, or using any service on this platform, you fully accept the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions.

co33 fully respects your privacy. We never sell your information to third parties and do not use it for any purpose beyond improving our services.

2.1 Information Collected at Registration

When you create an account at co33, we collect the following information:

• Full name (as on national identity card)
• Date of birth (for age verification — only for those aged 21 or above)
• Mobile number and email address
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Password (stored in encrypted form — not visible to any staff member)

2.2 Identity Verification Information (KYC)

To ensure the security of financial transactions and accounts, we conduct identity verification (KYC — Know Your Customer) when required. Through this process we may collect:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment account ownership (bKash / Nagad / Rocket number verification)

2.3 Automatically Collected Information

While you use co33, our systems automatically record the following technical information:

• IP address and geographic location (up to country and region)
• Browser type, version, and operating system
• Device type (mobile, tablet, or desktop)
• Page visits, clicks, and session duration
• Referral source (which link you used to arrive at the site)

2.4 Financial Transaction Information

Records of every deposit and withdrawal transaction are stored on our secure servers. This includes transaction amount, date and time, payment method, and transaction status. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

co33 uses your personal information only for the following legitimate purposes:

We do not use your information beyond the purposes listed above. For marketing communications, we only send you promotional messages after receiving your explicit consent.

4.1 Technical Security Measures

co33 has adopted industry-standard technical measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels.
• Data Encryption: Sensitive information (passwords, payment details) is stored on servers in encrypted form.
• Firewall Protection: Multiple layers of firewalls are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): A second verification step is required for important account changes.
• Regular Security Reviews: Regular security audits are conducted on our systems.

4.2 Data Retention Period

We retain your information only for as long as necessary. Data for active accounts is kept throughout the lifetime of the account. After an account is closed, certain information may be retained for a limited period to meet legal obligations.

4.3 Steps in the Event of a Data Breach

If there is any possibility that the security of your information has been compromised, we will notify you as quickly as possible by email or SMS and will assist you in taking the necessary protective steps.

co33 uses cookies to improve your browsing experience and ensure the functionality of our services. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These are essential for the core operation of the platform — maintaining login sessions, security verification, and so on. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Used to understand which sections are used most, helping us improve our services.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some key features of the platform from working properly.

co33 never sells or rents your personal information for marketing purposes. However, limited information may be shared with the following parties where strictly necessary to operate our services:

• Payment Processors: The financial information needed to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment processor.
• Identity Verification Services: Trusted third-party verification services may be used to complete the KYC process.
• Technology Service Providers: Limited information may be shared with selected technology partners for server hosting, database management, and cybersecurity.
• Law Enforcement Agencies: Sharing information with the relevant authorities in response to a valid legal claim or court order is required by law.

You have important rights over your personal information. co33 fully respects these rights:

7.1 Right of Access

You can find out at any time what information co33 holds about you. To obtain this information, email [email protected]. We generally respond within 30 days of receiving a request.

7.2 Right to Rectification

If your profile contains any incorrect or outdated information, you can correct it from your account settings or contact our support team for assistance.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your account and associated data. However, where legal obligations exist, certain information may need to be retained for a limited period.

7.4 Right to Restrict Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. Marketing preferences can be changed from your account settings.

7.5 Right to Data Portability

You can request a copy of your account information in a structured digital format. To make this request, contact our support team.

co33 is for those aged 21 or above only. We do not intentionally collect information from anyone under the age of 18. Age verification is mandatory during the registration process.

If we suspect or confirm that a minor's information has entered our system, we will immediately suspend that account and securely delete the associated data.

co33 may update this Privacy Policy from time to time — when new services are added, when legal requirements change, or when our operations change. The date of each update will be noted at the top of the page as "Last Updated".

For significant changes, we will notify you in advance by email or mobile. Continued use of the platform after a change will be taken as your acceptance of the updated policy.

We retain previous versions of the policy and will provide them upon request. To compare with the current policy, contact [email protected].

To run the responsible gaming program at co33, we analyze your gaming behavior. This analysis is entirely confidential and is used only for your protection.

If an unusual gaming pattern is identified, our responsible gaming team may contact you confidentially. The purpose of that contact is to offer support — not to penalize or judge. For more details, see our Responsible Gaming page.